What should you do with damages noted on delivery tickets?

Documenting damages noted on delivery tickets in a project manager's report is essential for several reasons. By thoroughly recording these issues, you create a formal record that can be referenced later for accountability and tracking resolutions. This documentation serves as a communication tool within the project team and with stakeholders, ensuring everyone is aware of the challenges facing the project.

Furthermore, documenting damages allows for better decision-making regarding how to handle the situation, such as seeking replacements, repairs, or adjustments in the delivery process. It also helps facilitate discussions with suppliers, as any patterns of damage may indicate systematic issues needing to be addressed. This approach fosters transparency and accountability, which are key components of effective project management.

In contrast, keeping damages confidential would limit communication among project stakeholders, and ignoring minor damages risks larger complications down the line. Conveying issues directly to the supplier without prior documentation may not provide a clear context for the problem, reducing the effectiveness of the communication. Thus, thorough documentation within a project's reporting structure is the most professional and constructive approach to handling delivery discrepancies.